Shipping policy

At Cinnamon Heritage, we are committed to delivering our products safely and efficiently to customers around the world. Please review the following shipping information before placing your order.

Shipping Destinations

We offer international shipping to most countries worldwide.

Free Shipping

Free standard shipping is available to all countries for orders over $70 USD.

Orders below this amount will be charged a shipping fee calculated at checkout based on the delivery destination and shipping method selected.

Order Processing

Orders are typically processed within 12 hours and dispatched within 36 hours after payment confirmation.

Once your order has been shipped, you will receive a shipping confirmation email containing the shipment details and tracking information (if available).

Please note that processing times may be slightly longer during peak seasons or holidays.

Shipping Times

Delivery times may vary depending on the shipping method selected and the destination country.

Typical delivery estimates:

  • Standard Shipping within US: 2-4 days

  • Standard International Shipping: 14–25 business days

  • EMS Shipping: Approximately 25–30 days on average, but delivery may take longer depending on destination and postal handling.

Please note that these are estimated delivery times and delays may occur due to customs processing, weather conditions, or local postal service operations.

EMS Shipping Notice

If you select EMS shipping, please be aware of the following conditions:

  • Delivery time averages 25–30 days, but may take longer in some regions.

  • Tracking may be limited or unavailable depending on the destination.

  • If the package is lost or not delivered, it cannot be replaced or refunded.

By selecting EMS shipping, you acknowledge and accept these conditions.

Customs Duties and Taxes

International orders may be subject to customs duties, taxes, inspection fees, or other charges imposed by your country’s customs authority.

These charges are not included in the product price or shipping cost and are the responsibility of the customer. (In US and Sri Lanka, these costs are included in shipping pricing.)

If your shipment is held by customs, you may be contacted by your local customs office or courier. Please contact them directly using your Air Waybill (AWB) number for clarification.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete at the time of purchase.

Cinnamon Heritage is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

While we work with reliable shipping partners, Cinnamon Heritage cannot guarantee delivery times once the package has been handed over to the carrier.

Delays caused by customs processing, postal services, or unforeseen circumstances are outside of our control.

Contact Us

If you have any questions regarding shipping, please contact us at: hello@shopcinnamonheritage.com